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As a Staffing and IT recruitment agency, Certes has a 30 year successful track record delivering UK wide IT and comms staff and staffing services and recruitment support. 

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Support Desk Analyst

Job Title Support Desk Analyst
Contract Type Contract
Sectors Government,
Location London
Salary £200 - £230 per day + negotiable
Job Published 30 days ago
Our Reference 52508/003_1493196028
Who to Contact Simmy Kaur

Job Description

I am currently recruiting for Support Desk Analysts for my client in the Government sector.
This is an initial 3 months contract (with possibility of 3 - 6 months extension)
Pay rate of £200 - £230 per day
Inside of IR35
Location: London
Start: ASAP
CV deadline: 28th April 2017
SC Clearance: Candidates must already be fully SC Cleared or fully eligible and willing to undergo checks


The ideal candidate will have the following skills and experience:
- Good customer facing and interpersonal skills, is able to develop good working relationships with staff at all levels and has proven understanding of service delivery.
- Has an analytical approach to problem solving.
- Ability to engage proactively with ICT users to deliver excellent advice, support and solutions through a variety of methods, including coaching and an ability to manage expectations.
- Good telephone manner and ability to handle difficult customers.
- Good knowledge of ICT services and the technologies used to connect to a Business Network.
- Good technical knowledge of standard business computers and mobile devices, supported operating systems and office productivity tools.
- Ability to learn new technologies quickly.
- A basic understanding of ITIL v3, particularly Incident Management, Problem Management and Change Management.


About the role
The role will involve providing customer advice, support via telephone, email and face to-face. Also Provide floor-walking, coaching and advice to help users make more effective use of their ICT products and services, and to select suitable hardware or software to meet the clients needs. Provide primarily first line support and occasional second line support, take ownership, and follows agreed procedures in receiving and correctly logging, assigning and updating incidents and requests for service. Apply good analytical and technical skills to systematically troubleshoot, and resolve incidents relating to hardware and software, providing workarounds where timely fixes are not possible.


If you are interested in hearing more about this role please contact Simmy Kaur on E: simmy.kaur@certes.co.uk or Tel: 01675 468935

Certes Computing (and all of its subsidiary companies) is committed to promoting equality and diversity in its business operations.

Ref: 52508/003_1493196028 | Published: 26th Apr 2017

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