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IT Staffing and Recruitment Services

Helping to grow successful IT careers

As a Staffing and IT recruitment agency, Certes has a 30 year successful track record delivering UK wide IT and comms staff and staffing services and recruitment support. 

For IT Professionals whether you're looking for your next career move, or planning your forthcoming contract assignment we have a broad range of IT job opportunities to choose from, and a supportive team of recruitment experts to help. 

Find out more about Certes capabilities as a leading IT recruitment agency.


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Service Desk Analyst

Job Title Service Desk Analyst
Contract Type Permanent
Sectors Support,
Location City of London, London
Salary £25000.00 - £30000.00 per annum
Job Published 30 days ago
Our Reference 52535/001_1493283285
Who to Contact David Leese

Job Description

We are currently recruiting for a Service Desk Analyst to work in London on a Salaried 12 Month Fixed Term Contract. This role is to be the first point of contact via the Service Desk. You will be providing first line technical support. Working with a number of applications/systems undertaking analysis, diagnosis and resolution of customers queries within the agreed SLA's.
Essential:
Excellent Microsoft Desktop skills and troubleshooting
A good understanding of the Microsoft Environments, Citrix, phones, networks, AD environments
Excellent Customer Service Skills face to face and on phone
A can-do attitude and with a proactive approach to work
Demonstrable experience of working in a similar environment
Self-motivated achiever and excellent communication skills
Incident Management experience - Managing incidents including business expectations and communication skills
Excellent time management skills with the ability to multi-task and achieve results in a high volume environment.
Good communication and listening skills
Excellent problem solving skills, patience and perseverance

Certes Computing (and all of its subsidiary companies) is committed to promoting equality and diversity in its business operations.

Ref: 52535/001_1493283285 | Published: 27th Apr 2017

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