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Service Delivery Manager (SC Cleared highly desirable)

Job Title Service Delivery Manager (SC Cleared highly desirable)
Contract Type Contract
Sectors Government
Location Milton Keynes, Buckinghamshire
Salary Negotiable
Job Published about 915 days ago
Our Reference 48329/001
Who to Contact Joanne Stanley

Job Description

We require a Service Delivery Manager (SC Cleared desirable) for an initial 6 month contract role based on a Client site in Milton Keynes to start asap.
This role is accountable for the Integration of Services underpinned by the operational delivery capability from the point of entry - Service Design, through Service Transition into Service Delivery and the ongoing Service Delivery Management activities.
The Service Delivery role will develop business relationship with customers and the appropriate stakeholders to help identify growth opportunities and secure extension to services being provided. This element will ensure services are delivered in line with standard service catalogue and best practice processes to achieve cost effective service excellence.
Skills/experience required:
ITIL Foundation Certificate
Knowledge of SLAs/OLAs/Contracts and their relationships
A successful track record of achieving performance and delivery targets
Good people management skills
A reasonable technical understanding and an ability to translate technical requirements and specifications into easily understood business concepts and vice versa
Able to develop solutions with focus on customer needs.
Duties include:
People leadership and operational management - direct and matrix. Providing coaching to wider support teams and managing career development within the SDM community.
Maintain motivation and customer focus
Provide day to day management to the Account Management Team and SDM community providing escalation for Service Management and Delivery teams for operational issues.
Accountable for Service delivery of contractual service level requirements for defined services and/or customers.
Accountable for the repeatable and measureable delivery of services through the Service Delivery Lifecycle.
Ensuring delivery of customer specific Continual Service Improvement plan aligned to Delivery Strategy and Customer Satisfaction and Experience targets.
Working closely with appropriate stakeholders to manage service delivery and quality of service for their contracts.
Managing the interface with appropriate stakeholders to ensure new/changed services are smoothly designed, transitioned and delivered to live service.
Manage Service Delivery operational Risks and Issues impacting Service Delivery.
Input into management, development and maintenance of the Service Catalogue
Adherence and compliance of accreditations/certifications as required, including but not limited to ISO20000 and ISO 27001

Certes Computing (and all of its subsidiary companies) is committed to promoting equality and diversity in its business operations.

Ref: 48329/001 | Published: 17th Feb 2015

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