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Messaging & Communications Specialist

Job Title Messaging & Communications Specialist
Contract Type Contract
Sectors Government,
Location Milton Keynes, Buckinghamshire
Salary Negotiable
Job Published 30 days ago
Our Reference 52540/001_1493307568
Who to Contact Joanne Stanley

Job Description

We require a Messaging & Communications Specialist for an initial 6 month contract role based on a Government Client site in Milton Keynes to start asap...

Role: To join the Clients Application Support Team to provide 3rd line support but with direct customer interaction as well as being actively involved to develop and participate in project activities too.

Essential skills/experience required:
Technical Background:
Experience of below in an enterprise environment:
MS Lync 2013
MS Exchange 2010/2013
Enterprise Vault for Exchange
Expert knowledge of Messaging Gateway technologies
Experience of Virtual Environments
Experience in working within a secure environment
Service Delivery:
Experience in working alongside many aspects of the ITIL3 environment, such as release to production, problem and change management. The ability to take a complex problem and drive through to the end goal. Strong analytical ability where trouble shooting scripted on-boarding processes. Strong organisational and prioritisation skills with the ability to deliver. The ability to create and support Operational Process documentation. The ability to create and manage Operational Acceptance Criteria. Good problem solving and analytical skills. Good interpersonal and communication skills and an excellent team player. Well organised and able to work under pressure to achieve to tight deadlines.

Experience of working within an Information Technology Infrastructure Library (ITIL v3) support environment.
MS Windows 2008/2012 Server Active Directory GP OU and configuration and permissions of user and workstation, Servers.
Knowledge of IT Service Management toolsets i.e. ServiceNow, HP Service Manager (SM9) Operating Infrastructure: MCP/MCSE accreditation. Linux VM Ware HyperV F5 Big IP Netapp
Experience of Service Desk tool sets
Foundation certificate in ITIL Service Management
Experience of any of the following: Citrix UNIX SQL 2008R2/2012 Script writing. Working knowledge of Infrastructure Monitoring tools.

Duties include:
To provide 3rd level technical diagnosis and resolution of incidents and service requests
Accurately assess any proposed request for change against business impact, cost benefit and risk associated to maintaining the operational integrity of the platforms currently under support.
Provide a professional, integrated and effective platform support service to customers and internal delivery teams.
Collect, produce and share documentation.
Create process designs and other similar documentation
Actively support and contribute to the delivery of the Client's organisational objectives in support of the successful delivery of their Global Digital Technology business plan.
Build strong working relationships with customers and internal support staff, managing expectations and escalations accordingly Participate in the creation and support of new services across EUC, providing technical input, commentary and analysis where required.
Create and maintain technical design and support documentation relating to internal and external customers systems.
Participate in proactive and reactive Problem Management to identify root cause and drive out technical resolution plans. To participate in any applicable Acceptance Into Service activities, processes and reviews.

Certes Computing (and all of its subsidiary companies) is committed to promoting equality and diversity in its business operations.

Ref: 52540/001_1493307568 | Published: 27th Apr 2017

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