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As a Staffing and IT recruitment agency, Certes has a 30 year successful track record delivering UK wide IT and comms staff and staffing services and recruitment support. 

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Desktop Support

Job Title Desktop Support
Contract Type Contract
Sectors Support,
Location Cambridge, Cambridgeshire
Salary £17.50 per hour
Job Published 12 days ago
Our Reference 52632/001_1494848056
Who to Contact Esme Wootton

Job Description

My Client is looking for a desktop support engineer to be based in Cambridge.
General Responsibilities/Accountability's:
* Perform a range of technical work activities either remotely or at Desk side to meet business and customer requirements.
* Document and report on work completed to ensure compliance with Company procedures.
* Escalate issues in line with Company processes to ensure customer demands are met.
* Act in accordance with Company and Customer Information Security Policies and report any potential or actual Security events or other Security risks to the organisation.
* Ensure Department/Contract meets SLA performance targets.
* Maintain and improve customer satisfaction levels. * Understand and adhere to Company and Customer policies and procedures.
* Complete all required Customer training to adhere to compliance and regulatory requirements and to understand Customer processes.
* Keep skills up to date with IT industry standards as appropriate to the role/Contract
* Attain and maintain accreditation's as appropriate to the role/Contract.
* Exhibit routine administrative skills and good literacy and numeracy skills.
* Act as a team player demonstrating good interpersonal skills.
* Demonstrates awareness of health and safety at work.
Specific Knowledge/Skills:
* Proven knowledge and expertise within a Microsoft Windows environment (ideally within an enterprise domain business model) including familiarity with Active Directory, software deployment technologies (SMS, SCCM, etc.), Group Policy Objects and remote control methods.
* Proven desktop support knowledge and expertise specifically for Windows Vista and Windows 7 (Windows 8 desirable) operating systems and Lenovo desktop and laptop hardware.
* Proven knowledge and expertise in supporting Apple Mac OS and iOS software.
* Proven knowledge and expertise in supporting Microsoft Office applications especially Outlook connected to a large Exchange infrastructure.
* Familiarity with supporting customer use and administration of RSA hard and soft tokens.
* Ability to work in a customer oriented support role manning a customer drop-in desk in addition to performing floor walking to extend support right to the customer's work space.
* The desire to achieve and maintain the highest level of customer experience at all times.

Certes Computing (and all of its subsidiary companies) is committed to promoting equality and diversity in its business operations.

Ref: 52632/001_1494848056 | Published: 15th May 2017

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