Application Support Analyst

Tamworth, Staffordshire

Application Support Analyst

£22000 - £25000 per annum

REF: 54532/001_1531324064

Application Support Analyst- Tamworth
Permanent
Salary: £22,000 - £25,000 (+ benefits)

Skills: Application Support (web based apps / browser preferred), SQL queries, XML structure and editing tools, ITIL

We are looking to recruit an Application Support Analyst for a leading marketing agency, with an impressive global customer base, based in Tamworth. Working as part of the Application Team you will be responsible for providing technical support to customers on my client's in house Customer Management System (CMS). This will include application support, standard SQL queries, and also working alongside the Development Team on implementing proactive fixes.

The successful candidate will have commercial experience of supporting application software, experience of SQL queries, and have the self management skills to work in a busy support environment.

Technical Requirements & Responsibilities:

*Application support and maintenance of my client's core system. This will include daily checks, minor fixes and upgrades / patches
*SQL to query, modify and extract data
*Experience of working with a call logging ticket system
*Comfortable providing trainer to users via telephone, remote access and deskside
*Creation of training documentation
*Customer service
*ITIL - certification / awareness

In return my client can offer an interesting application support role working with a system that is utilised by global clients. This is an excellent opportunity for a candidate with experience of support a bespoke or specialist system looking for their next challenge.

Contact Phil Lillicrapp. E: Phil.Lillicrapp@certes.co.uk . Certes Computing (and all of its subsidiary companies) is committed to promoting equality and diversity in its business operations.

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So, if you know someone who is seeking a new IT or technical role, and you'd be confident to recommend them, call us with their name and contact details. And if they're successful in securing a new role, we'll reward you with a finder's fee based on 1% of their starting salary, up to a value of £400. *

* Payment subject to candidate's satisfactory completion of initial probationary period.

Certes Computing (and all of its subsidiary companies) is committed to promoting equality and diversity in its business operations.

Published: 11th Jul 2018

Sectors: Telecoms-Data

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