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2nd/3rd line Applications Analyst

Job Title 2nd/3rd line Applications Analyst
Contract Type Contract
Sectors Education,
Location Manchester, Greater Manchester
Salary £100 - £375 per day + negotiable
Job Published 7 days ago
Our Reference 52478/004_1492691610
Who to Contact Simmy Kaur

Job Description

I am currently recruiting for a 2nd/3rd line Applications Analyst for my client in the Education sector.
This is an initial 3 months contract.
Rates are negotiable
Location: Manchester
Inside IR35
ASAP Start

The ideal candidate will have the following skills and experience:
- Experience of supporting Blackboard or similar software applications to 2nd/3rd line level within the student systems team and supporting the client during an upgrade.
- Applications portfolio: The applications within an assigned portfolio, e.g Infrastructure; business; student or research, including individual application functionality and operation, and its associated technical operating environment (including, but not limited to systems architecture, file systems, databases, interfaces, OS, and delivery platform)
- Operational/Service Architecture: Knowledge of the IT infrastructure (hardware, databases, operating systems, local area networks etc.) and the IT applications and the service processes used within own organisation
- Information Retrieval Tools: The application of automated (software) tools which enable selective access to information held within some form of database or "data warehouse"
- Business Analysis Technique: Techniques which help in modelling and understanding a business and its operation.


About the role
You will be supporting Blackboard (student portal system) software applications to 2nd/3rd line level and supporting the client during an upgrade.
You will be receiving log requests for support from helpdesk, other service delivery staff and/or users.
The role will cover a range of activities including reactive support, planned maintenance, and small changes, also supporting the use and operation of applications within an assigned portfolio, e.g. Infrastructure; Business and Research, including individual application functionality and operation, and its associated technical operating environment (including, but not limited to systems architecture, file systems, databases, interfaces, OS, and delivery platform).


If you are interested in hearing more about this role please contact Simmy Kaur on E: simmy.kaur@certes.co.uk or Tel: 01675 468935

Certes Computing (and all of its subsidiary companies) is committed to promoting equality and diversity in its business operations.

Ref: 52478/004_1492691610 | Published: 20th Apr 2017

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