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IT Staffing and Recruitment Services

Helping to grow successful IT careers

As a Staffing and IT recruitment agency, Certes has a 30 year successful track record delivering UK wide IT and comms staff and staffing services and recruitment support. 

For IT Professionals whether you're looking for your next career move, or planning your forthcoming contract assignment we have a broad range of IT job opportunities to choose from, and a supportive team of recruitment experts to help. 

Find out more about Certes capabilities as a leading IT recruitment agency.

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2nd Line Service Desk Specialist

Job Title 2nd Line Service Desk Specialist
Contract Type Contract
Sectors Security Cleared IT Jobs,
Location City of Westminster, London
Salary £200 - £240 per day
Job Published 19 days ago
Our Reference 52469/001_1491842030
Who to Contact Michelle Pattison

Job Description

2nd Line Service Desk Specialist - Westminster - 6 Months

Skilled professional who possesses Microsoft and Apple Technologies skills to provide 2nd line support to customers via face to face, email and phone. Experience of incident management and request fulfilment processes required.

Key Requirements
●Provide 1st and 2nd line support - troubleshooting of IT related problems from in-house software to hardware, such as Smartphones, laptops, PCs and Printers
●Log all work in the Service Desk Call Logging system (Jira/Sunrise)
●Provide statistics for the weekly Service Desk report on call trends from the service desk, using the ITSM tool
●Smartphone account management and provision and iOS/Android mobiles and tablets

Experience and skills required
●Experience with using and troubleshooting Google G Suite
●Casper, SCCM, ITSM Tools
●Excellent in-depth knowledge of Windows 8.1 & IOS operating systems (mixed estate to support)
●Excellent knowledge of Smartphones IOS & Android
●Basic User & Security Group Active Directory administration


To apply please send your CV to Joanne Stanley at Certes Computing today.

Certes Computing are a leading Independent IT Recruitment Specialist, for further information about the locations and roles we handle contact one of our Consultants today or check out our website at

Certes Computing (and all of its subsidiary companies) is committed to promoting equality and diversity in its business operations.

Ref: 52469/001_1491842030 | Published: 10th Apr 2017

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