As a Staffing and IT recruitment agency, Certes has a 30 year successful track record delivering UK wide IT and comms staff and staffing services and recruitment support.
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|Job Title||2nd Line Service Desk Specialist|
|Sectors||Security Cleared IT Jobs,|
|Location||City of Westminster, London|
|Salary||£200 - £240 per day|
|Job Published||19 days ago|
|Who to Contact||Michelle Pattison|
2nd Line Service Desk Specialist - Westminster - 6 Months
Skilled professional who possesses Microsoft and Apple Technologies skills to provide 2nd line support to customers via face to face, email and phone. Experience of incident management and request fulfilment processes required.
●Provide 1st and 2nd line support - troubleshooting of IT related problems from in-house software to hardware, such as Smartphones, laptops, PCs and Printers
●Log all work in the Service Desk Call Logging system (Jira/Sunrise)
●Provide statistics for the weekly Service Desk report on call trends from the service desk, using the ITSM tool
●Smartphone account management and provision and iOS/Android mobiles and tablets
Experience and skills required
●Experience with using and troubleshooting Google G Suite
●Casper, SCCM, ITSM Tools
●Excellent in-depth knowledge of Windows 8.1 & IOS operating systems (mixed estate to support)
●Excellent knowledge of Smartphones IOS & Android
●Basic User & Security Group Active Directory administration
MUST HAVE SC CLEARANCE
To apply please send your CV to Joanne Stanley at Certes Computing today.
Certes Computing are a leading Independent IT Recruitment Specialist, for further information about the locations and roles we handle contact one of our Consultants today or check out our website at www.certes.co.uk.
Certes Computing (and all of its subsidiary companies) is committed to promoting equality and diversity in its business operations.
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