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IT Staffing and Recruitment Services

Helping to grow successful IT careers

As a Staffing and IT recruitment agency, Certes has a 30 year successful track record delivering UK wide IT and comms staff and staffing services and recruitment support. 

For IT Professionals whether you're looking for your next career move, or planning your forthcoming contract assignment we have a broad range of IT job opportunities to choose from, and a supportive team of recruitment experts to help. 

Find out more about Certes capabilities as a leading IT recruitment agency.


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1st Line Support Analyst

Job Title 1st Line Support Analyst
Contract Type Contract
Sectors Security Cleared IT Jobs,
Location Norwich, Norfolk
Salary £150 - £185 per day
Job Published 17 days ago
Our Reference 52596/001_1494342957
Who to Contact Michelle Pattison

Job Description

1st Line Support Analyst - Norwich - 3 months - MUST HAVE FULL SC CLEARANCE

You will be joining the Digital Team of our client and assisting with queries relating to MS and Apple technologies.

Key Responsibilities:
*Receive, log and mange calls and emails via portal.
*Maintain an Asset Database and track any changes.
*Log all calls in the Service Desk Call Logging System (Jira).
*Escalate issues/unresolved calls to 2nd line support.

Experience & Skills required:
*Good working knowledge of Gmail, Google Calendars & Google drive.
*Knowledge of Smartphones, IOS & Android.
*Excellent indepth knowledge of Windows 8.1 and IOS operating systems.
*Excellent written and verbal communication skills.

To apply, email your CV today to Michelle Pattison @ Certes Computing.

Certes Computing are a leading Independent IT Recruitment Specialist, for further information about the locations and roles we handle contact one of our Consultants today or check out our website at www.certes.co.uk.

Certes Computing (and all of its subsidiary companies) is committed to promoting equality and diversity in its business operations.

Ref: 52596/001_1494342957 | Published: 09th May 2017

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