Risk Management Specialist

Problem Statement: The Technology and Operations Directorate at a Central Government Department had a sophisticated understanding of risk management but was critically short-staffed. This staffing shortfall left many identified risks unevaluated, untriaged, and without clear remediation pathways, potentially impacting operations across the organisation. The Central Government Department needed external support to regain control over its risk management pipeline, clear the backlog, and spread best practices across the broader organisation.

LRG Application Management & ITIL

Background 

Targeting Management Capabilities

Background 

Central Government Large Scale Digital Transformation & Data Migration Programme

Client: Central Government Department Service Provided: Data Migration & Knowledge and Information Management (KIM) Background A central government client embarked on a major digital transformation initiative aimed at modernising how information is stored, accessed, and governed across the organisation. Historically, teams relied on traditional network drives with deeply nested folder structures and decades of accumulated content. As part of the move towards a modern Microsoft 365 environment, the client required experienced KIM and data migration specialists to support the transition from legacy storage to SharePoint Online. The goal was not only to migrate content but also to improve information governance, user experience, and long‑term operational efficiency. Certes IT KIM specialists were engaged to provide hands‑on expertise in data migration, metadata creation, tagging, archiving, and change support.

Creating a New IT Operations Centre for a University

Situation/Requirements:​ The University of Manchester embarked on a major transformation programme to strengthen the resilience, availability, and operational maturity of its IT services. As part of the Evolve – Infrastructure programme, the University needed to establish a brand‑new IT Operations Centre (ITOC) capable of providing 24/7, 365‑day support for a complex and diverse infrastructure estate. With an immovable deadline and a highly constrained labour market, the University partnered with Certes IT Recruitment to rapidly deploy experienced contractors who could stabilise operations immediately, while giving the hiring manager the time and space required to build a high‑performing permanent team around them.

How AI-Powered Data Classification changed everything

A central government ministerial department's decision-making was hindered by the absence of a reliable, automated way to classify and manage unstructured data. Sensitive information was dispersed across systems without metadata or security markings, raising compliance and security risks.  Manual processes were slow, inconsistent, and resource-heavy, delaying responses to FOI requests, Parliamentary Questions, and legal proceedings. Our client needed an AI-powered, in-place classification solution that worked within strict Defence security requirements and existing governance frameworks, without requiring data migration or intrusive agents. 

Development and Implementation of Digital Sensitivity Review

For decades, our central government client managed sensitivity reviews through a manual, paper-based process. Physical files were reviewed and redacted before being transferred to The National Archives (TNA), resulting in a 30-year turnaround due to the labour-intensive nature of the work.  With the growing volume of digital records, they launched the Digital Sensitivity Review Programme. This initiative brought together multiple internal and external stakeholders, leveraging a containerised hosting platform and an AI-driven software application to modernise the review process. 

Embedding ‘Secure by Design’ within a Trading Fund Government Department

Background  In support of the UK government’s evolving cybersecurity strategy, the Trading Fund Government Department has initiated the implementation of a critical cultural and operational shift: the adoption of the Secure by Design framework. This effort aligns with wider mandates from the Government Digital Service (GDS), requiring all new digital projects to embed security principles at every stage of their lifecycle.  To support the rollout of this mandated transformation, Certes IT Service Solutions deployed their Delivery Manager and Portfolio Management Service, to work alongside the department as part of a dedicated delivery team. With prior experience in structured operational environments, they joined a small embedded team to help guide the organisation through a complex organisational shift. 

London Borough of Camden Case Studies

Transforming Master Data Management at London Borough of Camden

Master Data Management plays a vital role in centralising and managing an organisation’s critical data assets. This case study focuses on how Data Architecture was used to address the challenges faced by the London Borough of Camden and how Certes implemented a robust Master Data Management solution. The objective was to transition from a limited “Registry” implementation to a comprehensive “Coexistence” model, enabling the London Borough of Camden to share and manage its master data more efficiently.

Problem Statement:

The London Borough of Camden’s existing IBM Master Data Management implementation was deemed inadequate due to its limited functionality and inability to address the organisation’s evolving data management needs. The company faced issues with incomplete and inconsistent master data scattered across multiple siloed applications. The goal was to create a centralised system for managing and sharing the London Borough of Camden’s master data, improving data quality and integrity.

MHRA Case Studies

Delivering Architecture-as-a-Service and Information Security Services for MHRA

Introduction

The MHRA’s Strategy & Architecture team within the Technology, Digital, Data & Delivery division sought Architecture-as-a-Service and Information Security services to support their portfolio of change initiatives. The services aimed to provide high-level deliverables, including architectural and technical roadmaps, data architecture support, solution options papers, impact and benefits analysis and overhaul of the existing enterprise architecture repository. Seamless application integrations, collaboration with stakeholders and vendors and delivering Information Security services were also key objectives.

Integration Methodology and Onboarding

To ensure successful integration, our Enterprise, Data and Security Architects prioritised building strong relationships with the existing architecture team. They familiarised themselves with Agency tools, approaches and broader objectives of the MHRA.