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Genesys Call Centre Consultant

Job Title Genesys Call Centre Consultant
Contract Type Contract
Sectors Tivoli
Location England
Salary £60000 - £85000 per annum
Job Published about 6 days ago
Our Reference 53317/002_1507739869
Who to Contact

Job Description

We are looking to recruit a Genesys Call Centre Specialist. This is a challenging and interesting role for a lead consultant /engineer with a detailed knowledge of Genesys Call Centre, Call Routing to play a key role in the design, delivery and support of a new call routing strategy in large call centre environment.

To be a success in this role the core requirement is a detailed knowledge of Genesys call Routing (Ideally V8). You play a lead role in the support and development of a large Genesys environment. This will include resolving complex incidents, delivering Genesys voice network projects for the call centre environment and delivering the complex change requests resulting from major incidents. In addition to playing a key part in the redesign of the genesys call routing strategy you will ideally have experience in taking the lead the deployment of Genesys software upgrades.

In addition to the Genesys layer our client uses Avaya speech recognition and IVR, and Avaya Call Manager. Experience with these products and SQL scripting experience would be an advantage. However as detailed above the real core requirement is for someone with an indepth knowledge of Genesys call routing.

This is an opportunity to join an organisation with an excellent reputation as an employer. There is a policy of promoting internally when possible and a real commitment to the training and development of their team. The role is one were you will have the opportunity to make a difference with the opportunity to pro active in building a robust call centre architecture.

Certes Computing (and all of its subsidiary companies) is committed to promoting equality and diversity in its business operations.

Ref: 53317/002_1507739869 | Published: 11th Oct 2017

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