IT Staffing and Recruitment Services

Helping to grow successful IT careers

As a Staffing and IT recruitment agency, Certes has a 30 year successful track record delivering UK wide IT and comms staff and staffing services and recruitment support.

For IT Professionals whether you're looking for your next career move, or planning your forthcoming contract assignment we have a broad range of IT job opportunities to choose from, and a supportive team of recruitment experts to help.

Find out more about Certes capabilities as a leading IT recruitment agency.

FCO Jobs | Recruitment | Certes

About Us

FCO Services is a Trading Fund of the Foreign and Commonwealth Office (FCO). They provide a range of bespoke, secure services worldwide to the FCO and other UK government departments. FCO Services unique expertise, gained over 60 years, enables them to be the partner of choice for government customers seeking global solutions, understanding their security needs, the threats they face and the need for best value. In addition to the FCO, existing customers include foreign governments and international organisations closely linked to the UK.

FCO Services design and deliver secure services that meet the demanding needs of government in some of the most challenging environments across the globe. The services FCO Services offer fall into the following market segments: secure ICT, secure construction, protective security and secure logistics.

FCO Services is committed to Diversity and welcomes applicants from all sectors of the community, to see our full Diversity policy click here.

A great opportunity - Helpdesk Project team

FCO Services have chosen to appoint Certes to resource a large Helpdesk/1st line support project.  Certes will deliver this project by recruiting suitably qualified candidates to work at FCO Services'  Milton Keynes site on a Turnkey basis.  Being employed by Certes as part of our turnkey teams means you are supported by our dedicated HR team, have access to our standard employee benefits and will be assured that we will find you various projects that match your skills and experience.

This project with FCO Services offers a great opportunity to join one of the Governments most exciting and progessive departments and develop your skills within public sector IT.  This role required DV Clearance, or willingness to undergo DV clearance, and would therefore suit an experienced Helpdesk or service desk assistant who has worked in a government department or anyone leaving the armed forces from engineering technician, comms warfare or writer roles.

The role

We are looking for a number of Helpdesk Consultants to work on a long term contract. Candidates must:

  • Have experience of call logging and working on a helpdesk
  • Previous 1st line help desk business support environment would be advantage.
  • Good interpersonal skills, excellent telephone manner working with others and delivering results
  • Microsoft Operating system experience
  • Microsoft application experience
  • Experience with core applications such as MS Word, Outlook, and Excel.
  • Experience of generic Help Desk software is advantageous.
  • Good communication and negotiation skills, excellent interpersonal skills
  • Customer Focus and good judgement.
  • Must have a current driving license and access to a vehicle

** Candidates must have Security Clearance or be prepared to undergo it***

Useful Links

Security clearance and what it means
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