A Desktop Change Manager is required for this large blue chip company delivering desktop services for a large organisation based in the South West. Working with our Strategic Partners, other Vendors and customer resources approximately 8,000 desktops are supported against a multi year contract. The Change Manager will lead and own the Management of Change and Continual Service Improvement log, supporting a culture of continuous improvement. Responsibilities will include understanding customer Requests For Change processes Attend all COB Meetings , Act as first contact for Change control matters, Liaise with Support and Project teams to plan approved changes, Procurement of required product(s) when applicable, following change approval, Status tracking, reporting and communication with respect to all change requests, Coordination of preliminary assessment in order to determine full costs/ timescales, consolidation of responses, presentation of outcomes to the customer, and negotiation/agreement where appropriate. The ideal candidate would have experience in similar roles or project management, ITIL Foundation certified, Prince2 knowledge an advantage. The successful candidate will be security cleared to DV level or prepared to be cleared to DV level.
Certes is acting as an Employment Agency in relation to this vacancy.
Certes Computing (and all of its subsidiary companies) is committed to promoting equality and diversity in its business operations.
