Helpdesk Support Jobs & 1st Line Helpdesk Jobs
At Certes we have a range of 1st line helpdesk support jobs for people with security cleared status from basic check to developed vetted. We have temporary, contract and permanent positions throughout the UK and some international vacancies in defence, government, financial public and private sector institutions.
View our latest 1st Line Helpdesk Jobs Submit your CV Register
We recruit for a range of helpdesk support jobs including:
- 1st Line Helpdesk
- Helpdesk Analyst
- Helpdesk Support
|
- Helpdesk Consultant
- 1st Line Support
- Helpdesk Administrator
|
> New opportunity: Helpdesk Consultant job for experienced helpdesk candidates.
Must be security cleared to apply. Negotiable salary. More details...
Job Description
Working as 1st line helpdesk support or 1st Level Analysts you will provide 1st contact technical support and troubleshooting to End-Users and system support staff typically via phone or email.
Main Duties
- Answer and log IT service requests received via phone, web-logged calls or email.
- Provide 1st contact technical problem analysis and resolution of client issues with the aid of available Service Desk tools (e.g. Remote Support, FAQs, Troubleshooting Guides, and Knowledge base articles). Log actions taken and resolution.
- Where 1st contact resolution is not possible escalate calls to the appropriate resolving group as required.
Our Latest 1st Line Helpdesk Jobs & Helpdesk Support Jobs are shown Below:
|
